At Shriniketan Properties, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Shriniketan Properties (“Shriniketan Properties”, “we”, “us”, or “our”) collects, uses, stores, processes and protects your personal information when you visit or use https://shriniketanproperties.com/, contact us, submit an enquiry, request property assistance, or otherwise interact with our services.

Shriniketan Properties is a real estate advisory and brokerage firm serving clients in Mumbai. We assist buyers, sellers, investors, tenants, property owners and other clients with property sales, rentals, property management, property selection, evaluation, negotiation, coordination and related support.

By using our website or voluntarily providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly

When you contact us, submit an enquiry, request a callback, enquire about a property, or communicate with us, we may collect:

• Full name
• Mobile or telephone number
• Email address
• Preferred location or property location
• Property type or configuration preferences
• Budget or approximate budget range
• Buying, selling, renting or investment requirements
• Other information you voluntarily provide in an enquiry or communication

We may also collect information necessary to provide property-related assistance or coordinate a transaction where you choose to engage our services.

B. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, which may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website or webpage
• Approximate location information derived from technical data
• Website interaction and usage information

This information may be collected through server logs, analytics tools, cookies or similar technologies.

C. Account Information

Certain website features may allow users to create or access an account, save favourite properties or use other account-related functionality. In such cases, we may collect information such as your email address, login information and information associated with your account.

We do not intentionally request passwords through ordinary enquiry forms. You should keep your account credentials confidential and should not share them with third parties.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Responding to enquiries and requests
• Contacting you regarding properties or services you have shown interest in
• Understanding your property requirements and preferences
• Shortlisting and recommending potentially suitable property opportunities
• Assisting with property buying, selling, renting or investment enquiries
• Providing property-management coordination and support
• Scheduling calls, meetings, site visits or property discussions
• Communicating updates relating to your enquiry or requested service
• Coordinating with relevant property owners, developers, service providers or transaction participants where necessary to assist with your request
• Maintaining and managing user accounts
• Improving our website, services and customer experience
• Understanding website usage and improving website performance
• Preventing fraud, misuse, unauthorized access and security incidents
• Maintaining business, administrative and transaction records
• Complying with applicable legal, regulatory, accounting and security requirements
• Sending promotional or marketing communications where permitted and where you have provided the required consent or otherwise lawfully requested such communication
  
  We will seek to use personal information only for specified and legitimate purposes relevant to the services or interactions involved.

3. Property and Enquiry Information

Real estate enquiries often require information about your requirements, such as preferred location, budget, configuration, possession preference or whether you are buying, selling or renting. We use such information to understand your requirements and provide relevant property guidance.

Please do not submit unnecessary sensitive or confidential information through website forms or ordinary communications unless it is specifically required for a legitimate property-related purpose.

4. How We Share Your Information

We do not sell your personal information as a general business practice. We may, however, share information where reasonably necessary to provide our services or operate our business, including with:

• Property developers and their authorized representatives
• Property owners, landlords or sellers
• Relevant buyers, tenants or transaction participants, where necessary
• Service providers and technology providers that support our website, communication, hosting, analytics, customer-management or operational activities
• Professional advisers, consultants or vendors engaged by us
• Government authorities, regulators, courts, law-enforcement agencies or other parties where required or permitted by applicable law
• Other parties where you have requested or authorized us to facilitate a particular property-related service or transaction

Where third-party service providers process personal information on our behalf, we seek to use appropriate contractual, organizational and technical safeguards consistent with applicable requirements.

5. Marketing Communications

Where permitted by applicable law, we may contact you by phone, SMS, email, WhatsApp or other communication channels regarding:

• Properties that may match your requirements
• New property opportunities
• Offers, launches or updates
• Services offered by Shriniketan Properties
• Follow-ups relating to an enquiry or service

Marketing communications will be subject to applicable consent and communication requirements.

You may request that we stop sending promotional communications at any time by contacting us using the details provided in this Privacy Policy.

Please note that even where you opt out of promotional communications, we may continue to send non-promotional communications that are necessary for an ongoing enquiry, service, transaction, account or legal obligation.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, analytics, user preferences and website performance. Cookies may help us understand how visitors use the website and improve our services. Depending on the technologies implemented on the website, third-party providers may also place cookies or collect usage information for analytics or related purposes. You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Third-Party Websites and Services

Our website may contain links, property information, integrations or references to third-party websites, developers, platforms, payment providers or other external services. This Privacy Policy applies to information collected and processed by Shriniketan Properties. Third-party websites and services may have their own privacy policies and terms, and we recommend reviewing those policies before providing information to them.

Shriniketan Properties is not responsible for the privacy practices, security or content of third-party websites that are outside our control.

8. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction. However, no website, electronic communication or method of storing information can be guaranteed to be completely secure. Accordingly, while we work to protect your information, we cannot guarantee absolute security.

In the event of a security incident requiring action or notification under applicable law, we will respond in accordance with the requirements applicable to us.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal obligations and protecting our legitimate business interests.

The specific retention period may vary depending on the nature of the information, the purpose for which it was collected, whether an enquiry or transaction is ongoing, legal or regulatory requirements, and the need to establish, exercise or defend legal claims.

When personal information is no longer required for a lawful purpose, we may delete, anonymize or otherwise dispose of it in accordance with our applicable retention practices and legal obligations.

10. Your Privacy Rights

Subject to applicable law and the manner in which relevant provisions come into force, you may have rights relating to your personal information, including rights concerning:

• Access to information about the processing of your personal information
• Correction or updating of inaccurate or incomplete personal information
• Erasure or deletion of personal information where applicable
• Withdrawal of consent where processing is based on consent
• Obtaining information about how your personal information is being processed, where required by applicable law
• Raising a grievance regarding the processing of your personal information
• Exercising any other rights available to you under applicable data-protection law

Where processing is based on consent, you may withdraw your consent. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

To exercise an applicable privacy right or submit a privacy-related request, contact us using the details provided below. We may need to verify your identity before processing certain requests to protect your information and prevent unauthorized requests.

11. Consent

Where your consent is required for processing, we aim to obtain consent through an appropriate affirmative action and provide information about the purpose for which your information is being collected.

You are free to withdraw consent where applicable. However, withdrawal may affect our ability to provide certain services or respond to certain requests where the relevant processing is necessary for that purpose or is otherwise permitted or required by law.

We will not treat consent to processing for one purpose as consent for unrelated purposes unless such additional processing is separately permitted by applicable law.

12. Information Relating to Minors

Our website and services are intended primarily for adults who are capable of entering into property-related enquiries and transactions. We do not knowingly seek to collect personal information from children except where permitted and handled in accordance with applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

13. Data Transfers

Depending on the technology and service providers used to operate our website and business, personal information may be processed or stored using infrastructure operated by third-party providers. Where personal information is processed outside India or transferred to another jurisdiction, we will take steps required under applicable law and our contractual arrangements with relevant service providers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, business practices or applicable legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this page periodically to understand how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, request correction or deletion of your information, withdraw consent where applicable, or raise a privacy-related grievance, please contact us:

Shriniketan Properties

Address: Shop No. 32, Gokul Nagari 2, Near Saistar Hathway, Thakur Village, Kandivali, Mumbai – 400101, Maharashtra, India

Phone: +91 77770 41894

Email: shriniketan.properties@gmail.com

We will review and respond to privacy-related requests in accordance with applicable law.

16. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in India. Any privacy-related dispute or matter shall be subject to the jurisdiction of the courts and authorities having lawful jurisdiction over the relevant matter.

17. Important Disclaimer

Shriniketan Properties provides real estate advisory, brokerage, property-related coordination and support services. Property information, pricing, availability, specifications, possession timelines, approvals and other project-related details may be provided by developers, owners or other third parties and may change from time to time.

Privacy-related processing described in this policy does not constitute a guarantee of any property, transaction, investment return or third-party service.

For property-specific terms, transaction terms and third-party privacy practices, you should review the applicable documents and policies provided by the relevant developer, owner, service provider or other transaction participant.